Committee Chair

Hood Jr., Ralph W.

Committee Member

Warren, Amye R.; Johnson, Michael B.

Department

Dept. of Psychology

College

College of Arts and Sciences

Publisher

University of Tennessee at Chattanooga

Place of Publication

Chattanooga (Tenn.)

Abstract

Anonymous calls to a non-denominational Christian, regional crisis call center were documented in Volunteer Call Logs (VCLs). VCLs (N=629,710) were coded for age, gender, marital status and category of distress for each call. Additionally, VCLs reported parameters such as time of day, day of week, month of year for each call. VCLs were tabulated for frequency and grouped according to parameters by administrative personnel. Frequency distributions of all parameters were summarized in an annual statistical report and made available to the general public. The frequency distributions of the archival annual statistical reports (1969-2011) were used to generate a description of the population served by the crisis call center. The statistical descriptions of the population were compared to a variety of regional, state, and national data.

Degree

M. S.; A thesis submitted to the faculty of the University of Tennessee at Chattanooga in partial fulfillment of the requirements of the degree of Master of Science.

Date

12-2012

Subject

Call centers

Keyword

Christian call centers

Discipline

Psychology

Document Type

Masters theses

Extent

lvii, 785 leaves

Language

English

Rights

Under copyright.

License

http://creativecommons.org/licenses/by-nc-nd/3.0/

Included in

Psychology Commons

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