Project Director
Lyons, Thomas S.
Department Examiner
Mullen, Deborah; Gillison, Stephanie; Wolcott, Adam
Publisher
University of Tennessee at Chattanooga
Place of Publication
Chattanooga (Tenn.)
Abstract
This thesis project focuses on exploring and elucidating how businesses in crowded markets achieve their respective success. Markets include personal care, skin products, cosmetics, perfume, and others, to name just a few relevant to this work. I argue that by focusing on customers' intangible needs and engaging them through experiential means, businesses can create a substantial, sustainable, and compelling niche, differentiating themselves from the crowd. I propose an original model, EIND (experiential and needs-based differentiation), and a working structure to implement, analyze, and design using EIND principles.
Degree
B. A.; An honors thesis submitted to the faculty of the University of Tennessee at Chattanooga in partial fulfillment of the requirements of the degree of Bachelor of Arts.
Date
5-2024
Subject
Consumer behavior; Entrepreneurship; Market segmentation; Target marketing
Discipline
Marketing
Document Type
Theses
Extent
iii, 50 leaves
DCMI Type
Text
Language
English
Rights
http://rightsstatements.org/vocab/InC/1.0/
License
http://creativecommons.org/licenses/by/4.0/
Recommended Citation
Hibbs, Mitchell Hibbs, "Expanding on experiential differentiation in crowded markets: success through understanding and addressing intangible consumer needs" (2024). Honors Theses.
https://scholar.utc.edu/honors-theses/479
Department
Dept. of Marketing and Entrepreneurship