Publisher
University of Tennessee at Chattanooga
Place of Publication
Chattanooga (Tenn.)
Abstract
Incivility and loss of interprofessional trust within the healthcare field compromise open communication and patient safety outcomes. While these behaviors have been widely studied, the dynamics of interprofessional trust and its effects on interprofessional collaborative behaviors based on previous experiences with incivility warrant further exploratory research. This study aims to determine the extent incivility plays a role in interprofessional trust across a variety of healthcare roles, the impact previous experiences of incivility have on interprofessional trust between those involved, and if the loss of interprofessional trust leads to hesitancy in speaking up about concerns regarding patient concerns. This multi-site study will obtain data from an anticipated 150 individuals across a variety of healthcare roles. Validated scales of Workplace Incivility, Psychological Safety – Safety, Communication, Operational Reliability and Engagement (SCORE), and McAllister’s Cognition-Based Interpersonal Trust Scale will be utilized through an electronically administered survey, and indirect effect results will be analyzed through a mediation model. It is anticipated there will be a significant relationship between previous experiences with incivility, loss of interprofessional trust, and hesitancy to speak up about patient care concerns to those who demonstrated the original incivil behavior. Furthermore, as healthcare role information will be obtained, there is a potential to discover a connection between incivil behaviors, loss of trust, and trends within specific healthcare roles. Results will provide empirical evidence to identify at-risk professional relationship dynamics. Proposed findings will provide healthcare leaders with evidence-based justifications for proactively implementing interprofessional collaboration development programs, reducing the likelihood of communication-based patient safety events.
Date
November 2026
Subject
Industrial and organizational psychology
Document Type
posters
Language
English
Rights
http://rightsstatements.org/vocab/InC/1.0/
License
http://creativecommons.org/licenses/by/4.0/
Included in
An examination of healthcare professional relationship dynamics
Incivility and loss of interprofessional trust within the healthcare field compromise open communication and patient safety outcomes. While these behaviors have been widely studied, the dynamics of interprofessional trust and its effects on interprofessional collaborative behaviors based on previous experiences with incivility warrant further exploratory research. This study aims to determine the extent incivility plays a role in interprofessional trust across a variety of healthcare roles, the impact previous experiences of incivility have on interprofessional trust between those involved, and if the loss of interprofessional trust leads to hesitancy in speaking up about concerns regarding patient concerns. This multi-site study will obtain data from an anticipated 150 individuals across a variety of healthcare roles. Validated scales of Workplace Incivility, Psychological Safety – Safety, Communication, Operational Reliability and Engagement (SCORE), and McAllister’s Cognition-Based Interpersonal Trust Scale will be utilized through an electronically administered survey, and indirect effect results will be analyzed through a mediation model. It is anticipated there will be a significant relationship between previous experiences with incivility, loss of interprofessional trust, and hesitancy to speak up about patient care concerns to those who demonstrated the original incivil behavior. Furthermore, as healthcare role information will be obtained, there is a potential to discover a connection between incivil behaviors, loss of trust, and trends within specific healthcare roles. Results will provide empirical evidence to identify at-risk professional relationship dynamics. Proposed findings will provide healthcare leaders with evidence-based justifications for proactively implementing interprofessional collaboration development programs, reducing the likelihood of communication-based patient safety events.
Department
University of Tennessee at Chattanooga. Dept. of Psychology